This article was first published in February 2022 and is part of Oliver Wyman's "Reset4Value series," a collection of content to help business leaders transform cost and ignite growth. Our previous installment, Re-envision Client Value, can be found here.  

Capabilities are the building blocks of firms, the foundation of value that businesses provide to their clients or customers. However, financial services leaders are often tempted to overinvest in their highest revenue generating capabilities — even if those areas do not truly differentiate the company. Here, we share how leaders can leverage their firm’s “culture strengths,” enhance the capabilities that matter most, and unlock scarce investment dollars to fund them appropriately.

This paper is part of our Reset4Value series, our approach to help leaders find sustainable ways to transform cost and ignite growth. Our previous insights focused on what customers value most. With this third edition, we continue to expand on value creation, and turn the next set of gears in your transformation journey — optimizing the right capabilities.

By leveraging Reset4Value, firms can identify core capabilities that have financial benefits in the near term, and deliver a sustainable transformation to increase growth ambitions and drive new value creation. Below is an except of the report, for the full version, please click here.